Returns & Refunds Policy

Effective Date: August 1st, 2025

Survey This LLC (“Survey This,” “we,” “our,” or “us”) provides custom business-intelligence survey services to companies across the United States, Mexico, and Canada. Because our services involve significant upfront work—including project setup, survey design, client onboarding, data collection, and analysis—we follow the refund policy described below.

Service Cancellations

Clients may request to cancel a service agreement; however, because Survey This begins work immediately upon engagement (including onboarding as a supplier/vendor, project scoping, survey configuration, and timelines), cancellations may not always qualify for a refund.

• If work has not yet begun on your service project, you may request cancellation at no cost.

• If work has begun, including any portion of project setup, survey development, outreach, data collection, or analysis, the fees for work completed up to the cancellation date remain payable and may not be refundable, even if payment has not yet been received from the client.

• If the project has been fully completed, no refunds will be issued.
  

Refund Eligibility

Refunds are evaluated case by case and depend on the status of the project at the time of your cancellation request.

A refund may be issued only if:

• No substantive work has been performed yet and

• Survey This has already received payment for the service.
  

A refund cannot be issued if:

• Survey work has already begun or been completed

• Survey This has not yet been paid by the client (due to internal vendor approval timelines, AP processing cycles, etc.)

• The services delivered are custom, tailored, or unique to your organization (as these cannot be “returned”)

How to Request a Cancellation or Refund

To request cancellation or a refund evaluation, please contact us with a clear written statement at:

📧 info@surveythis.org

Please include:

• Company name

• Service or project name

• Invoice or reference number (if applicable)

• Reason for the request

We will review your request and provide a determination within 10 business days.

Payment Terms

Payments for service agreements follow the payment methods and timelines established with each client during the vendor or supplier onboarding process.

• Work performed before payment is received remains fully billable.

• Refunds (if any apply) will be issued only after Survey This has received payment from the client.

Any approved refund will be processed within 30 days of approval, using the same method of payment originally used.

Non-Refundable Services

Due to their nature, the following services are non-refundable once initiated:

• Custom surveys designed specifically for the client

• Benchmarking reports tailored to a specific operation or location

• Completed or ongoing data collection phases

• Delivered insights, results reports, or dashboards

• Any service where labor, customization, or analysis has already been performed

Contact Us

If you have questions about our Returns & Refunds Policy, please contact us at:

📧 info@surveythis.org